Frequently Asked Questions
What about allergies?

We do our best to avoid any products that could cause allergic reactions. However, as a disclaimer, we prepare all of our products in a facility where eggs, dairy, wheat, shellfish, nuts and, seafood are present.

How do you deliver my meals?

Our meals are delivered in sturdy brown paper bags. Please leave out a cooler in a visible area if you won't be home for delivery.

When will I receive my meals?

Our delivery windows typically range from 2-8 pm on Sundays and 12-7 pm on Mondays. Upon ordering, you'll receive an estimated delivery date within these time frames. We're unable to accommodate specific delivery time requests. For specific inquiries, please contact our customer support team.

Am I within the delivery area?

To find out if we deliver to your area, please utilize the zip code search feature available on our website's homepage. Simply enter your zip code, and it will indicate whether we service your location. If you encounter any difficulties or have further questions, feel free to reach out to our customer support team for assistance. We're here to help!

Can I pick up my meals?

Yes, you can pick up your meals. Our website lists pick-up locations, so check out the nearest option.

How do I store my meals?

All meals should be refrigerated in the coolest part of your fridge as soon as you receive them. Our meals can also be frozen to extend their freshness by a month.

How do I heat up my meals?

Pop the lid and remove any souffle container that might be in your container. Microwave your meals for 2:00 minutes or until the internal temperature reaches 165 degrees. Skillet: Bring your pan up to high heat and transfer the items from the bowl into the pan (we recommend using a drizzle of oil or butter). Lower the heat and stir until the food is hot and sizzling (6-9 minutes)

What are the portion sizes?

We now serve a standard portion that contains between 4-6 oz of protein, 1 cup of carbs, and 1/2 cup of vegetables All portions are made for individual servings

Do I have to subscribe?

No. However, we now have subscription options available! Subscribe & Save!

Do we calculate macros?

Yes, we do. We list each macronutrient information on each package (Carbs, Protein, and Fat). We also list calorie counts for each meal. We use Sprwt Software Nutrition database to calculate our macros. Please note that all of our food is prepared by our chefs using various preparation methods, therefore macronutrient information may not be 100% accurate.

How do I place an order?

Select from either A la Carte, Meal Packs, Subscription, and Extras. A la Carte meals start from $11.99. Meal packs save money starting from 5 meals or more. Subscribe and save even more while receiving exclusive items once a month.

I want to cancel my order. How do I get a refund?

To receive a full refund, your order must be canceled 24hrs prior to our order deadline: Fridays @ 9 am. Your full refund will be available in your digital wallet. There will be no refunds for credit cards.

How do subscriptions work?

You are charged weekly on the day of your delivery. Once our new menu is available, you can select your meals until our deadline. The system will automatically choose your meals for the upcoming week once our deadline has passed.

I forgot to select my meals for my subscription order. Can I change them?

No. Once our deadline has passed, you cannot change your meals. Be sure to choose your preferences when building your profile.

What are the pick-up times?

Fit Prep Kitchen 3:30-6 pm Sunday, 6-8 pm Monday Total Athlete Eastern Ave & Rosedale: 4-6 pm Sunday, 11-8 pm Monday Total Athlete Pasadena: 11-8 pm Monday

I was not home when my meals were delivered. Are they safe to eat?

If you know you won't be home for your delivery, please, leave a cooler outside or contact us to reschedule your delivery.

How do i skip my next subscription charge?

You can skip your subscription charge by going to the My Subscriptions tab on your profile. Make sure you skip prior to 4 am Sunday

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